5-Year Product Warranty
All of our products are covered by our standard 5-year warranty including product workmanship, product defects, driver failure and lumen maintenance.
7-year and 10-year standard warranty extensions are available at an additional cost, contact your representative for details.
| PRODUCT COVERAGE | |
| Comprehensive Fixture Coverage | 5 Years Including occupancy sensors |
| Lumen Maintenance (L70) | 5 Years No limit on # burn hours |
| LED Drivers | 5 Years You just pay shipping |
| Manufacturer Defects | 5 Years Straightforward conditions |
Guaranteed Light Levels for 5 Years
Our superior thermal management and high quality components allow us to include a 5-year lumen maintenance warranty with our LED High Bay fixtures.
How Does It Work?
Same as our standard 5-year product warranty, the 5-year lumen maintenance warranty is included for free to our customers. If the light output of the LED fixture drops more than 30% from the initial lumens specified in the spec-sheet (L70 as per TM-21) within the first 5 years from purchase, we take responsibility and replace the fixture. See terms and conditions.
How Is This Different From Other Warranties?
All LED fixture warranties are not the same. When you pay close attention to the warranties of other LED fixture manufacturers you will notice they only provide a basic and limited product warranty against manufacturing defects. They do not take responsibility if the fixture fails to provide the expected light levels over time. In other words, they do not respond if their fixtures fail at their main purpose, which is to provide the light you need.
This Premium Warranty is available only for Essentials Series 4.0 Performance Line.
Not All Warranties Protect Your Lighting Investment.
Spoiler: Many of them cover practically nothing.
All LED’s start bright, only Flex Lighting Solutions
is GUARANTEED to STAY BRIGHT for 10 years.
LUMEN MAINTENANCE
LABOR REIMBURSEMENT
LED DRIVER REPLACEMENT
PRODUCT WORKMANSHIP
| COVERAGE | FLS Premium Warranty | Other Warranties | |
| Comprehensive Fixture Coverage |  10 YearsIncluding occupancy sensors |
 Not coveredMultiple exclusions |
|
| Lumen Maintenance (L70) | 10 Years No limit on # burn hours |
Not covered If it’s dark, it’s your problem |
|
| Labor Costs | Covered We pay $300 per fixture |
Not covered You pay all costs |
|
| LED Drivers | 10 Years You pay nothing |
Not always covered You may pay all costs |
|
| Manufacturer Defects | 10 Years Straightforward conditions |
Varies with restrictions Watch out for the fine print |
|
| Peace of Mind | 10 Years We take the risk |
No You take all the risk |
Other FLS Premium Warranty Benefits: Direct Line, 1-Business Day Response, and Free Shipping.
Premium Warranty sold as an add-on. Available only for Essentials Series 4.0 Performance Line. See terms and conditions.
Frequently Asked Questions
The FLS Premium Warranty is an extended service agreement of the standard warranty, increasing the coverage to 10 years and including labor reimbursement of $300 per fixture.
To file a Premium Warranty claim, you will need to visit our website https://www.flexlightingsolutions.com/warranty/ and complete the request form under the contact support tab. Select Premium Warranty Claim for Request Type. A customer service representative will get back to you within one business day with a ticket number to reference and further instructions. You can also email your Premium Warranty claim to lighting.tech@flex.com. If you are having trouble completing the form or are missing the purchase order number call our office number, +1 (913) 851-3000 Option 3 for assistance.
It depends on the complexity of the claim and if it requires follow-up with the customer for additional details. Once all paperwork is complete and submitted to Flex Lighting Solutions, it will take approximately 2 weeks to get approval.
The labor reimbursement warranty will be in effect 90 days after the full payment. Labor reimbursement will be made by FLS at a fixed sum of $300 per luminaire for each warranty claim approved by FLS, and is independent from the actual cost of repairs. Purchaser must provide signed documentation of repair completion in order to receive labor reimbursement.
If the claim is approved, it will take approximately 3 weeks to receive reimbursement payment.
The premium warranty takes effect 90 days after the invoice has been paid. Making any Premium Warranty claim will not change the start date or extend the terms.